Refund Policy for Membership with the Alliance of Professional Consultants of the Philippines, Inc.

Effective Date: November 16, 2024

At the Alliance of Professional Consultants of the Philippines, Inc. ("APCPI", "we", "our", "us"), we are committed to ensuring that our members are satisfied with their membership and the services we provide. This Refund Policy outlines the conditions under which we may issue refunds for membership fees.

By purchasing a membership with APCPI, you agree to the terms of this Refund Policy.

Membership fees are due at the time of registration and are generally non-refundable. Membership is valid for the specified term, which could be monthly, quarterly, or annually, depending on the type of membership selected. Payment for membership may be processed via credit card, bank transfer, or other available payment methods.

In most cases, membership fees are non-refundable. Once paid, membership fees are considered earned, and APCPI does not issue refunds for the following:

Annual membership fees.

Monthly or quarterly membership fees, unless specified otherwise.

Event registration fees or fees associated with services accessed through membership.

By completing the membership registration process and paying the membership fee, you acknowledge and accept that fees are non-refundable.

While membership fees are generally non-refundable, we recognize that certain situations may require an exception. Refunds may be considered in the following scenarios:

a. Cancellation Within Cooling-Off Period

If you cancel your membership within 15 days from the date of payment, you may be eligible for a full refund. This is applicable only if you have not accessed member-exclusive content or services (such as attending events, consultations, or receiving membership benefits) during this time.

b. Failure to Provide Services

If APCPI fails to deliver the membership benefits as outlined in the membership description (e.g., access to workshops, events, or professional resources), you may request a refund of the membership fee, subject to verification. APCPI will review your request on a case-by-case basis and, if warranted, issue a refund.

c. Exceptional Circumstances

Refunds may be issued in exceptional cases, such as when a member experiences an emergency situation (e.g., illness, relocation, or other unforeseen circumstances) that prevents them from utilizing the membership benefits. Requests for refunds under exceptional circumstances must be submitted in writing and accompanied by appropriate documentation.

To request a refund, please follow these steps:

Contact Us: Send an email to support@apcpi.org or call: 0906 194 2947 with your membership details, including your full name, membership type, date of payment, and reason for requesting a refund.

Provide Supporting Documentation: If applicable, provide any supporting documentation (e.g., proof of illness, relocation notice, or other verifiable circumstances).

Refund Request Review: APCPI will review your refund request and determine whether it qualifies under the criteria set forth in this policy. This review process may take up to 15 business days.

Refund Decision: You will be notified of our decision. If your refund is approved, the refund will be processed using the same payment method used for the original transaction.

Refunds, if approved, will generally be processed within 15 business days. The time it takes for the funds to appear in your account will depend on the payment method used. Please note that third-party payment processors (such as credit card companies or banks) may take additional time to process the refund.

The following situations are excluded from refund eligibility:

If you have accessed member-only content or services, including attending workshops, using professional resources, or participating in events.

If you have violated APCPI’s Terms and Conditions or Code of Conduct, resulting in the termination of your membership.

If the refund request is submitted after the cooling-off period or outside of the allowed refund window.

APCPI reserves the right to modify or update this Refund Policy at any time. Any changes to the policy will be posted on our website, and the updated policy will apply to all future membership purchases. We recommend reviewing the Refund Policy regularly to stay informed about our policies.

If you have any questions or concerns regarding our Refund Policy or would like to request a refund, please contact us: